Welcome to Green Vale LLC, your trusted provider of premium bedding sets, including sheets, pillows, duvets, and pillowcases. At Green Vale LLC, we strive to ensure that you are completely satisfied with your purchases. Please read our refund and returns policy below, applicable to all purchases made through our website, blackgreenvale.com.
Returns
Eligibility: You may return most new, unopened items within 30 days of delivery for a full refund. All returned items must be in their original condition, with all original tags and packaging intact.
Exceptions: Customized or personalized items are not eligible for return unless they are defective.
Process: To initiate a return, please contact our customer service team at justindeluca@blackgreenvale.com or +1 8033464208 to obtain a return authorization and instructions.
Refunds
Timing: Once we receive and inspect your return, we will send you an email notification regarding your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Partial Refunds: Items returned that are not in their original condition, or are missing parts for reasons not due to our error, may receive a partial refund at our discretion.
Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately to resolve the issue. We will provide a replacement or full refund, and handle all associated shipping costs.
Exchanges
We replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at justindeluca@blackgreenvale.com and send your item to: 807 Sandpiper Dr Apt A, Ladson, SC 29456-6409.
Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., defective or incorrect item). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.